Quality & Delivery
What a quotation commits to, from specification to arrival.
Cross-border equipment orders fail on unstated assumptions. This page lists what is confirmed, documented and delivered with every order, and what stays with the buyer.
Process
Five checkpoints on every order.
Specification confirmation
Dimensions, electrical supply, filter grade, control interface and materials are confirmed against a fixed configuration before a price is given. Open points are listed in the quotation rather than assumed.
Documents per configuration
Each quoted configuration states which documents apply: specification sheet, test documentation, drawings, installation notes and packing data. Documents that are not published on this site are sent with the quotation.
Pre-shipment inspection records
Photographs, dimensional checks and, where the configuration includes it, test records for the goods being shipped are provided before dispatch so the buyer can release the shipment with evidence.
Packing and shipping documents
Goods are packed as stated in the quotation, with media, glass and door frames protected. Commercial invoice, packing list and transport documents match the quoted configuration codes.
After arrival
Transit damage is documented with photographs on unpacking and handled as stated in the quotation. Spare parts included in the order are listed on the packing list so they can be checked on receipt.
Commercial terms
Stated in the quotation, not negotiated after the order.
The terms below describe how quotations are structured. The quotation for a specific configuration, quantity and destination is the binding document.
- Delivery basis
- Stated in every quotation using Incoterms 2020, with the named port or place. Freight can be quoted to a destination port or arranged by the buyer's forwarder.
- Payment
- Stated per quotation. First orders are normally a deposit with the balance before shipment; other arrangements are agreed in writing before the order is confirmed.
- Lead time
- Stated per configuration and quantity and counted from confirmed order and deposit. Lead times on product pages, where shown, are indicative until quoted.
- Warranty
- Scope, period and the replacement procedure are stated in the quotation. Warranty covers parts and replacement supply; labour on site and site conditions are the buyer's responsibility.
- Installation and commissioning
- Not included. Installation, electrical connection, airflow balancing and leak testing are carried out by the buyer or the buyer's contractor using the supplied documents.
- Import formalities
- Product-specific approvals, import permits and local certifications in the destination country are confirmed per configuration and per country before the order, not assumed.
Boundaries
What is not part of the supply.
Stating these limits early keeps the quotation honest and the project plan realistic.
- No installation, commissioning or on-site service in the destination country.
- No engineering, installation or turnkey work through this site. Equipment and modular kits are supplied against the buyer's specification.
- No project cases, customer references or project photographs are published on this site.
- No certification, approval or capability is claimed on this site unless the document behind it is available with the quotation.
Request a quotation
Send the configuration, quantity and destination.
A quotable request names the product family, the key specifications or the fact that they are still open, the quantity, the destination and who will install on site.